A London firm built for the way service drives growth today.
GMCG CR Service Intelligence Ltd was founded to close the gap between strategy and operations. We help leadership teams use service, customer experience and CRM as a real engine of growth — not a back-office concern.
How we work.
- 01Operators, not theorists
Our partners have run service, sales and customer operations inside the businesses we now advise.
- 02Outcomes over decks
We measure ourselves on what changed in your P&L, not on the volume of slides we delivered.
- 03Integrity in data
Every recommendation is traceable to a number. No vanity metrics, no opinion dressed as insight.
- 04Long-term partners
Most of our clients work with us for years. We design ourselves out of the easy work and stay for the hard one.
Senior operators from finance, technology and consumer industries.
Our team brings together former operators from financial services, SaaS, hospitality and DTC. We pair industry intuition with the technical depth to ship the systems that back it up.
Talk to a partner