01
Service intelligence
Operational diagnostics, KPIs and dashboards that turn customer activity into actionable insight.
Intelligence · Operations · Growth
We turn service into your competitive edge.
GMCG is a London-based service intelligence firm. We design the operations, customer experience and CRM systems that companies need to grow predictably across Europe and the Americas.
Global operation, local focus
12+
Countries served
120
Programmes delivered
£40M+
Pipeline influenced
24/7
Support & advisory
What we do
A full operation: strategy, intelligence, technology and execution.
We work with leadership teams as an extension of their organisation — from boardroom strategy to live operations on the ground.
All services02
Customer experience
Journey mapping, voice-of-customer programmes and retention systems built around your buyer.
03
CRM & automation
End-to-end CRM design, pipelines, AI workflows and reporting on HubSpot, Salesforce and GoHighLevel.
04
Sales operations
Forecasting, playbooks and pipeline hygiene that give leadership a clear line of sight on revenue.
05
Data & analytics
Unified data layer, attribution and reporting so every team works from a single source of truth.
06
Strategy & advisory
Board-level advisory on growth, GTM and operating model design across the UK, EU and Americas.
Why GMCG
Senior operators. Built for execution.
- 01End-to-end accountability
From diagnostic to live operations. One team, one roadmap, one P&L impact.
- 02Bilingual, multi-jurisdiction
We work daily in English and Spanish across the UK, EU, US and LATAM.
- 03Decisions backed by data
Unified CRM, attribution and dashboards so leadership can act with confidence.
Case results
Measurable outcomes for clients across three continents.
A selection of programmes we have led for boards and operating teams over the past 24 months.
B2B SaaS · UK
+312%
qualified pipeline in 90 days
Financial services · EU
−42%
average response time
Hospitality · Spain
+68%
direct bookings YoY
Professional services · LATAM
30 days
to a fully live closing team
Operating model
Embedded teams, not slide decks.
Every engagement pairs a senior partner with a delivery team that works inside your tools, your data and your meetings — until the outcome is live.
How we work